Refund policy

Refund Policy

At 7 DATES, we take pride in the quality and freshness of our products and want you to be completely satisfied with your order.

Food Products – No Returns

Because our chocolate-covered dates and other food products are perishable items, we are unable to accept returns or exchanges once an order has been delivered or picked up.

Damaged, Incorrect, or Quality Issues

Please inspect your order as soon as you receive it. If your order arrives damaged, contains the wrong items, or you experience a quality issue, please contact us as soon as possible at 7datesfoods@gmail.com.

Please include your order number, a brief description of the issue, and photos of the product and packaging when applicable.

We will review the issue and, when appropriate, offer a replacement, store credit, or refund.

Customized & Build Your Own Boxes

Orders that are customized, personalized, or created through our Build Your Own Box option cannot be returned or exchanged due to customer preference or flavor selection.

However, if your customized order arrives damaged, incorrect, or has a quality issue, please contact us and we will work to make it right.

Cancellations

If you need to cancel or change an order, please contact us as soon as possible. We cannot guarantee cancellations or changes once an order has entered preparation or has been dispatched for delivery.

Refunds

If a refund is approved, it will be issued to your original payment method. Please allow up to 10 business days for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at 7datesfoods@gmail.com.

For any questions regarding your order, refunds, or product concerns, please contact us at:

7 DATES
Email: 7datesfoods@gmail.com